Calvert St. How vast Verizon's expansion will be remains unclear. In a statement provided to the Baltimore Business Journal, spokesman Chris Serico said the company has "committed to significant investment in expanding our network in Baltimore and beyond.
Jason Hardebeck , director of broadband and digital equity in the Baltimore mayor's office, said Verizon has not made him aware of its plans but he welcomes the expansion. Hardebeck said he has heard about some apartment complexes getting Fios installations and hopes Verizon will expand its footprint across more neighborhoods.
For Baltimore, more availability of Verizon's Fios internet service is a big deal. Verizon's reluctance to cross the county line has allowed Comcast to maintain a stranglehold on the market , leaving city households without a choice.
Comcast has been the dominant internet service option for homes across the city for almost 20 years — a position that has often made the company a scapegoat for Baltimore's issues related to the deep digital divide between those who have access to reliable internet service and those who do not.
Now through Jan. Lastly, Verizon also offers Fios Forward , making the same three Fios plans available to households who qualify for financial assistance for example, those enrolled in the federal Lifeline program. For most of the last decade, Verizon has consistently been at the top of customer service metrics.
Verizon has held the top customer satisfaction score in the East region among all internet providers scored by JD Power for nearly the last decade. In addition to that, Verizon currently holds the top overall average score in J. Power's latest ISP customer satisfaction ranks. However, it's worth pointing out that Verizon was only scored in one out of four regions.
In that region, the East, Verizon finished commandingly in first place, scoring points on a 1,point scale. That put the company well above the region's average of and earned it the highest score across the entire country.
In fact, Verizon has nabbed the top spot in the East region of J. Power's study for nine years running. The speed-testing website Ookla tracks ISPs based on a scoring system that looks at both download and upload speeds.
Similarly, during that same period, Verizon took first place with the lowest latency among top providers. The only surprise came in Ookla's Consistency Score category, which measures how often an ISP delivers broadband speeds to its customers. There, Verizon placed third with a score of On top of that, Verizon can turn to its high customer satisfaction ratings and shout about its consistency at the top of those charts.
All true. But the availability of Verizon's fiber plans is mainly limited to those in the Northeast. The company's LTE and DSL plans are nothing exceptional, and there's still a large portion of people across the country to whom Verizon isn't available at all. Verizon's 5G home internet expansion aims to bridge that gap and is well worth keeping an eye on, but that expansion may take some significant time. Until then, Verizon Fios is a top-notch option for getting online, but if it's not available in your area, the question is moot.
Fios refers to Verizon's fiber-optic internet service, which features three different speed tiers -- , and Gigabit Connection. One of the appeals of this service is similar upload speed as your download speed. The Verizon Fios service is only available in the Northeast. If you want to determine if Fios is available at your address, you can check the Verizon availability checker.
If you want to explore its other internet options, you can call , though Verizon advises that the quickest option is to use its Chat now feature on the Verizon contact page. If you choose Verizon's gigabit plan, the router rental is included in your monthly fee. There are two ways to avoid this charge. One way is to use your own Verizon-compatible router. The Google Fiber team utilized a nanotrenching technique in Kentucky that allowed for faster and more affordable deployment.
Unfortunately, that new method was to blame for many faulty installations around the Louisville area. For future expansions, Google Fiber has switched to a microtrenching technique which allows for a deeper and more secure install. However, in Google placed a moratorium on all fiber optic projects going forward. When Verizon rolled out its fiber optic broadband service in , the provider was one of the very first to do so.
Now, Verizon Fios is available in nine states across the U. Fios has earned the best scores of any internet provider from the American Customer Satisfaction Index every year since Internet service by Verizon is currently primarily available in major metropolitan areas in Northeastern states like New Jersey, Delaware and Rhode Island. Although Spectrum provides speeds up to Mbps in select areas, the provider does not currently offer what would be considered traditional fiber optic internet service.
Spectrum uses a hybrid fiber-coaxial or HFC network to deliver high-speed broadband internet to 44 states in the U. This kind of connection uses a fiber connection to establish most of the long-distance connection and then switches to cheaper coaxial cable lines to travel shorter distances within neighborhoods. Speeds up to Mbps are available in select areas with Spectrum service , including the following major metropolitan areas:. Taylor is a veteran member of the Allconnect content team and has spearheaded a number of projects, including a data piece on the top fiber cities in the U.
Read bio. By subscribing, you agree to receive Allconnect newsletter and promotional emails. Verizon Fios availability Find out if Fios is available at your home. Your browser does not support the video tag.
Verizon Fios availability. Stay connected with the Fios network. Find out if Fios is available at your home. Fios is currently available in these key metro areas:.
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